Insufficient Privileges to Access the User Maintenance Page (Doc ID 261174.1)

An error screen is displayed as follows:

"You don't have sufficient privileges to view this page."

CAUSE

The user account used for login did not have the JTF_SYSTEM_ADMIN_ROLE assigned. 

SOLUTION

To implement the solution, please execute the following steps:

1. Login to the forms interface with the SYSADMIN account.
2. If the CRM HTML Administration is not the default responsibility for SYSADMIN account, select the Profiles button then the Navigation Preferences link on the sidebar, then select CRM HTML Administration as the current responsibility. Click the Update button.
- You should now see a screen with the title Administration Console.
3. Select the Users tab.
4. Select the User Maintenance link from the sidebar.
5. Enter the user name of the account to which you want to grant privileges in the search field.
6. Click the Go button.
7. Click the link for this account.
8. Click the Roles button.
9. Find and select the JTF_SYSTEM_ADMIN_ROLE in the Available Roles listbox.
10. Click the Move link to place the role in the Assigned Roles listbox.
- other roles may also be added or removed at this point.
11. Click the Update button.