01 August, 2019

REP-3000: Internal error starting Oracle Toolkit.


Error Message:

REP-3000: Internal error starting Oracle Toolkit.


We have noticed that Active Users program is failing with above error message.
Only report related programs are failing (like Active Users) all other programs are completing normal.

We suspected that this is due to DISPLAY/VNC session issue.

When we checked CONTEXT_FILE the DISPLAY setting was set to "hostname:1"

Solution:

DISPALY setting is set to hostname:1, So we need to start the vnc session with port 1.


Xlib: connection to "hostname:1.0" refused by server
Xlib: No protocol specified

Xlib: connection to "znohsvtvc513:1.0" refused by server
Xlib: No protocol specified

REP-3000: Internal error starting Oracle Toolkit.
REP-3000: Internal error starting Oracle Toolkit.

I have encountered  above issue when i started vnc session with my GUID.

After some time i realized that it should be started from "applmgr" user.

After starting vncserver :1 as "applmgr" user issue got resolved.





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